Welcome to Appliance Repair Pretoria East!
We are dedicated to connecting you with skilled appliance repair professionals in the Pretoria East area. This document outlines the terms and conditions that govern your use of our website and services. By accessing or using our platform, you agree to comply with1 these terms. If you disagree with any part of these terms, please refrain from using our services.
1. Our Role as a Connection Platform
Appliance Repair Pretoria East acts solely as a platform to facilitate communication between individuals seeking appliance repair services (“Customers”) and qualified repair professionals (“Professionals”). Together, Customers and Professionals are referred to as “Users.” The repair services requested by Customers and provided by Professionals are referred to as “Services.” The provision of these Services is the sole responsibility of the Professionals.
2. Service Provision and Limitations
- Matching Services: Upon receiving your service request details, we will make reasonable efforts to connect you with suitable Professionals in your area. However, we do not guarantee a successful match or the availability of a Professional who can fulfill your specific needs.
- No Endorsements or Guarantees: While we may conduct basic checks on our Professionals, we do not endorse or guarantee their skills, qualifications, or the quality of their work. It is your responsibility to assess a Professional’s suitability and enter into a direct agreement with them. Appliance Repair Pretoria East is not responsible for the performance or outcomes of any Services provided by Professionals.
- Direct Contracting: Any quotes provided through our platform are for informational purposes only and do not constitute binding offers. Contracts for Services must be established directly between you and the chosen Professional. Appliance Repair Pretoria East is not a party to these contracts. Your rights and obligations are governed by the terms of your agreement with the Professional and applicable South African law, including the Consumer Protection Act (CPA).
- Release from Claims: You agree to release Appliance Repair Pretoria East, its officers, directors, affiliates, employees, and agents from any claims or damages arising from disputes with Professionals. Any disputes must be resolved directly with the Professional involved.
- Limitation of Liability: Appliance Repair Pretoria East shall not be liable for any loss or damage resulting from the Services provided by Professionals. You agree to indemnify Appliance Repair Pretoria East against any claims made by third parties related to the Services.
3. Your Responsibilities and Prohibited Use
- Our platform is for personal, non-commercial use. Any use for advertising, competition, or harassment is strictly prohibited.
- You may not attempt to circumvent our system, including hacking, scraping, or spamming.
- We reserve the right to terminate your access at any time for misuse.
- You understand that the information of the Pro’s is confidential and only for your personal use.
- Any misuse of the system will result in the right to pursue legal action.
4. Information You Provide
- You agree to provide accurate and truthful information when using our platform.
- By submitting a service request, you consent to being contacted by us and our Professionals via various communication methods.
- Providing false information, including contact details, may result in legal action and indemnification for any damages incurred.
- We adhere to the regulations set out by the Protection of Personal Information Act(POPIA). Please refer to our privacy policy for more information.
5. Dispute Resolution
- While we do not guarantee the work of Professionals, we may offer limited assistance in resolving disputes.
- You are expected to participate in good faith efforts to resolve any issues directly with the Professional.
- This assistance does not remove the release of liability as described in these terms.
6. Call Recording
You acknowledge that we may monitor and record telephone calls for quality assurance and record keeping purposes.
7. Disclaimer of Warranties
Appliance Repair Pretoria East disclaims all warranties, express or implied, regarding the screening process and the qualifications of Professionals.
8. Contracting and Customer Requests
- You acknowledge that all terms related to the services provided by the professional is a contract between the proffesional and the customer.
- The Customer has the sole right to choose the professional that they wish to use.
- Appliance Repair Pretoria East takes no responsiblity for the information provided by the customer.
9. Indemnification
You agree to indemnify Appliance Repair Pretoria East against any claims arising from your use of our services, disputes with Professionals, or violation of these terms.
10. General Provisions
- Our services are provided “as is,” without any warranties.
- Our liability is limited to the extent permitted by South African law.
- These terms are governed by the laws of the Republic of South Africa.
- If any provision is found to be invalid, the remaining provisions will remain in effect.
- Any claims must be made within one year of the cause of action.
11. Governing Law
These Terms and conditions are governed by the laws of the republic of South Africa.